Refactory Academy
Industry: Education and Technology training
Location: Kawaga Close, off Kalungi Road, Muyenga.
Apps: Zoho people
Executive Summary
Refactory Academy equips young people with practical technology skills for the future of work. As the organization grew, manual HR processes became inefficient and limited visibility across teams.
Analytics Business Centre (ABC) implemented Zoho People to streamline HR operations, including employee data, leave, attendance, and workflows. This enabled better visibility, reduced manual effort, and improved coordination, allowing Refactory to focus more on delivering impact through its programs.
The Challenge
Before implementing Zoho People, Refactory Academy faced challenges in managing and standardizing core HR processes. Functions such as approvals, leave management, job scheduling, and performance reviews were manual or inconsistently executed, leading to inefficiencies and delays.
The team also lacked clear visibility into employee performance and HR metrics, limiting data-driven decision-making. With limited automation and structured training, scaling HR processes and ensuring consistent system adoption remained a challenge.
Why It Mattered.
For Refactory Academy, structured HR processes and clear visibility are essential to support performance, accountability, and a strong employee experience. Teams need reliable systems to track goals, manage approvals, and access accurate HR data.
When processes are manual or fragmented, inefficiencies increase and visibility drops. To scale effectively, Refactory needed a streamlined Zoho People system that enables automation, consistency, and better decision-making.
The ABC Solution
Analytics Business Centre (ABC) worked with Refactory Academy to make Zoho People the operational hub for HR, performance management, and internal workflows. The solution combined system configuration, workflow automation, dashboard customization, and hands-on training for the team.
HR Workflow & Goal Management: ABC configured approval processes, goal-setting templates, and performance review workflows to improve alignment, transparency, and accountability across the organization.
Automation & Leave Management: ABC automated leave accruals, recurring job schedules, and feedback collection, reducing manual effort and improving process consistency.
Dashboards, Groups & Surveys: ABC customized dashboards for real-time insights, set up employee groups for targeted communication, and implemented surveys to capture engagement, onboarding, and exit feedback.
Training & Ongoing Enablement: ABC provided hands-on training, user guides, and system health checks, ensuring the team could fully adopt Zoho People and continue optimizing HR processes as Refactory grew.
Results
After implementing Zoho People with ABC, Refactory Academy saw clear improvements in HR operations, efficiency, and workforce visibility. The benefits were evident across processes, reporting, and staff engagement.
- Enhanced insight into employee performance, goal completion, leave, and overall HR metrics.
- Reduced manual effort through automation of approvals, leave tracking, job scheduling, and feedback workflows.
- Clearer, real-time dashboards and reports supporting informed decision-making and workforce planning.
- Sustained adoption and process optimization through hands-on training, guidance, and ongoing system support.
“We appreciate the dedication and professionalism that Analytics Business Centre brought to this project, which was completed to our full satisfaction.” Micheal Niyitegeka, Executive Director, Refactory Academy.
